SIR20216

Certificate II in Retail Services

Introduction

Retail thrives; evolving trends across a global market.

Australia’s retail sector is a vital economic driver, connecting customers with diverse products. It fosters innovation, job creation and community engagement, shaping our dynamic marketplace.

Category

VETDSS

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Overview

The SIR20216 Certificate II in Retail Services encompasses the basic skills and knowledge needed for those wanting to work in the retail sector.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.

Your training will focus on:

Understanding what is the retail sector made up of
How to engage with customers
How to contribute to workplace health and safety
How to work effectively in the retail sector, including:
- Organising personal work requirements
- Advising on products and services
- Identifying and responding to security risks

Delivery mode

AST auspices this qualification to secondary schools so their teachers can deliver to secondary school students as part of their VET studies.

Job roles

Job roles vary across different industry sectors and may include:

Retail Assistant
Customer Service Assistant
Point-of-Sale Operator
Front Office Assistant

Assessment

Assessment may consist of

written answers to questions
role plays
holistic assessment

Evidence may be

written
audio recordings
video recordings
observation
Zoom recording
interview
documents

Entry Requirements

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

Units

The SIR20216 Certificate II in Retail Services consists of 12 units:

7 core units
5 elective units

Elective units will vary depending on consultation with industry.

Core units include:

SIRXCEG001	Engage the customer
SIRXCOM001	Communicate in the workplace to support teams
SIRXIND001	Work effectively in a service environment
SIRXIND003	Organise personal work requirements
SIRXPDK001	Advise on products and services
SIRXRSK001	Identify and respond to security risks
SIRXWHS002	Contribute to workplace health and safety

Fees

This qualification is offered to secondary schools on a fee-for-service basis, where a fee is charged for each individual student’s enrolment.

Please contact us for the current year’s auspicing fees.

Duration

I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

Completed Cert IV in Disability with AST online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend AST.

Course Participant Emma

Access Skills Training was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall

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